When a device needs to be replaced or returned, it may be required to uninstall custom voice banked voices and reinstall them on a different system.
In rare cases, Windows Updates may fail. This can be an update not applying or installing, Windows Update refusing to search for new updates or a recent Windows Update causing issues on the device.
If the device you are installing your Smartbox software, voice or grid set does not have an internet connection, you can use the Licence Manager to manually activate your licence keys.
A Smartbox account gives you the ability to access to extra functionality that would otherwise not be available in Grid 3 and Grid for iPad. You can manage your Smartbox account in a few ways depending on the software you use.
This is a list of common questions regarding our Smartbox Update program.
Our software may require some changes to the configuration of your home network. Your router and device may have a firewall active, which blocks unauthorised access to the internet and your network. Our software requires access to certain ports on your firewall to function correctly
Our Smartbox Support team may request a wide array of log files and diagnostic information to help resolve your issues. The more you have prepared in advance, the faster the issue can be resolved.
It is important to keep your antivirus software up to date to protect your device from malicious software and other threats. Depending on your software, you will either be prompted to update, or it will update itself automatically. To ensure Smartbox software and devices work correctly, you will need to add the following exceptions to your anti-virus. Depending on which anti-virus you use, the process to add exceptions will be different.
On small screen devices, you may find items in the menu bars too small to use easily with a touch screen. Windows includes settings that allow the size of items on the screen to be changed.
If you are experiencing issues with our software, including Grid 3, Look to Learn and The Grid 2, our Support team may need the software log files to help diagnose the problem. These files are automatically generated by our software and detail any issues that the program may be running in to.
If you are having trouble with your Grid Pad’s battery, it is useful to generate a battery report to help our support team identify issues.
When managing multiple users on a network or in a school or business environment, it is common practice for an Administrator to configure Windows to restrict which files and parts of the computer you have access to. Smartbox programs require access to some files that are in the protected area, and so you may need allow access.
You can remove any Smartbox program from your device at any time. Your licence will need to be reset separately and you may wish to take a backup of your content first.