Please ensure Javascript is enabled for purposes of website accessibility

How do I find Smartbox diagnostic logs?

If you are experiencing issues with our software, including Grid 3, Look to Learn and The Grid 2, our Support team may need the software log files to help diagnose the problem. These files are automatically generated by our software and detail any issues that the program may be running in to. 

Our software logs are all stored in the same place, in Windows File Explorer navigate to: 

C:\Users\Public\Public Documents\Sensory Software\Diagnostic Logs 

Our support team will request a file from this folder depending on your issues. 

A list of all diagnostic log files.

Last Revision: 23.09.2022