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Why is there no sound in Grid for iPad or Grid Player?

Loss of speech or sound in Grid for iPad or Grid Player can be caused by improperly installed or licenced voices, or an issue with the volume options on the iPad itself.

Why can I not see my grid set in Grid Player?

When sending a grid set to Grid Player, it is important to check you have refreshed the Grid Player app, that your network is still connected and that your grid set is 100% compatible.

How do I report a problem with Grid Player?

Our reporting tools allow us to get information about what was happening when the error occurred so that we can quickly fix the problem.