Repairs – UK and Ireland

Your device

What device are you having problems with?(Required)

Please describe your device

Device serial number and / or original invoice number

Your details

Please complete your details, these will be used to log your repair request.

Name(Required)

First Last

Organisation

Address

Street Address Address Line 2 City County ZIP / Postal Code Country

Your contact details

Email(Required)

Phone(Required)

Do you require a collection?

Yes

No

Where would you like your device to be collected from?

From the address above

From a different address

Collection address

This is where we will collect the device from. These details are provided to our courier.

Organisation

Address

Street Address Address Line 2 City County ZIP / Postal Code Country

Collection details

These are the contact details we will give our courier for the collection of your device. Please ensure these are correct and the named individual knows they will be the contact for our courier!

Name

First Last

Phone

Email

We will book a collection for the next working day. If that is not convenient, you can change the DPD collection date via the DPD tracking email and/or text message. Please note any collection instructions here

Delivery address

After your repair has taken place we will return your device to you.

Your Address

Please deliver to the above address

Collection address

Please deliver to the above address

Deliver to a different address?

Please deliver to a different address

Name

First Last

Organisation

Address

Street Address Address Line 2 City County ZIP / Postal Code

Phone

Email

Swap out Device

While your device is being assessed and repaired we can usually provide a swap out loan to keep you to talking. If you have a SmartCare warranty we can always provide a swap out device if needed.

Do you require a swap out device?

Yes

No

When would you like your swap device?

Send the swap out to my delivery address before collection

Please collect my device before dispatching the swap out

Note: You will be responsible for the back up of the data on your device and the setup of the swap out device.

Note: The swap out will be sent once we receive your device. We will attempt to copy your data onto the swap out device and match your set up.

Summary

Please check your details below.

Your device:

Device :
Other :
Device / invoice serial :
Your issues :
Additional device :
Device / invoice serial :
Second device issues :

Your details:

Name :
Organisation :
Address :

Contact details:

Email :
Phone :

Collection:

Collection required :
Collect from :
Organisation :
Address :

Collection contact:

Contact name :
Phone :
Email :

Swap out device

Is a swap out device needed :
Swap out device delivery :

Delivery

Deliver to your address :
Deliver to the collection address :
Delivery to a different address:

Phone :
Email :

Submission

Your Data

As part of our repair service, we take a backup of the device. This is stored at our repair centre on an encrypted drive. The backup allows us to, in most cases, return the device to you with all of your data intact. While every effort is made to take a backup, please be aware it may not be possible in all cases.

We always recommend taking your own backup of your data.

These backups are kept for 90 days maximum after the dispatch of your device in case there are any issues in transit. At any time you can contact us to erase any backups of your data that we hold.

In some cases devices may be sent to a trusted third party for repair to be completed.

For more information please see our Privacy Policy.

Acceptance of liability

I will have the system and any required accessories packed in sufficient packing and ready to be collected by courier at the agreed time.

I understand that I will be liable for damages that occur in transit due to inadequate packaging.

If any costs are involved in the repair of your device(s), Smartbox will be in touch before any repairs are carried out.

By submitting this form I confirm I have read, understood and agree with the terms of the repair form.

Acceptance(Required)

I accept the liability for the device(s) I am returning to Smartbox

Permission to contact device provider

When we receive your device back for repair, we record the serial number in our system. If the device was originally purchased by the NHS, we need to inform them that their device has been returned to Smartbox for repair. We will only share the device name, the serial number, and the reported fault. No personal data will be shared with the NHS unless we receive your consent.

NHS service often put coloured labels on the back of the device. Please let us know if your device has one of these stickers and the name of the NHS service.

Tick below to give us permission to contact the provider of your device (NHS Hub, charity etc) if necessary.

Permission

I give my permission for Smartbox to contact my device provider

Repairs in the UK and Ireland

Collections

Paying for your repair

Courtesy Loan Devices

Repair enquiry form - UK & Ireland

Your device

Device issues

Your details

Your contact details

Collection address

Collection details

Delivery address

Swap out Device

Summary

Your device:

Your details:

Contact details:

Collection:

Collection contact:

Swap out device

Delivery

Submission

Your Data

Acceptance of liability

Permission to contact device provider