As part of our repair service, we take a backup of the device. This is stored at our repair centre on an encrypted drive. The backup allows us to, in most cases, return the device to you with all of your data intact. While every effort is made to take a backup, please be aware it may not be possible in all cases.
We always recommend taking your own backup of your data.
These backups are kept for 90 days maximum after the dispatch of your device in case there are any issues in transit. At any time you can contact us to erase any backups of your data that we hold.
In some cases devices may be sent to a trusted third party for repair to be completed.
Acceptance of liability
I will have the system and any required accessories packed in sufficient packing and ready to be collected by courier at the agreed time.
I understand that I will be liable for damages that occur in transit due to inadequate packaging.
If any costs are involved in the repair of your device(s), Smartbox will be in touch before any repairs are carried out.
By submitting this form I confirm I have read, understood and agree with the terms of the repair form.
Permission to contact device provider
When we receive your device back for repair, we record the serial number in our system. If the device was originally purchased by the NHS, we need to inform them that their device has been returned to Smartbox for repair. We will only share the device name, the serial number, and the reported fault. No personal data will be shared with the NHS unless we receive your consent.
NHS service often put coloured labels on the back of the device. Please let us know if your device has one of these stickers and the name of the NHS service.
Tick below to give us permission to contact the provider of your device (NHS Hub, charity etc) if necessary.