Repairs – UK and Ireland

Step 1 of 3

Summary

Please check your details below.

Your device:

Device :
Other :
Device / invoice serial :
Your issues :
Additional device :
Device / invoice serial :
Second device issues :

Your details:

Name :
Organisation :
Address :

Contact details:

Email :
Phone :

Collection:

Collection required :
Collect from :
Organisation :
Address :

Collection contact:

Contact name :
Phone :
Email :

Swap out device

Is a swap out device needed :
Swap out device delivery :

Delivery

Deliver to your address :
Deliver to the collection address :
Delivery to a different address:

Phone :
Email :

Submission

Your Data

As part of our repair service, we take a backup of the device. This is stored at our repair centre on an encrypted drive. The backup allows us to, in most cases, return the device to you with all of your data intact. While every effort is made to take a backup, please be aware it may not be possible in all cases.

We always recommend taking your own backup of your data.

These backups are kept for 90 days maximum after the dispatch of your device in case there are any issues in transit. At any time you can contact us to erase any backups of your data that we hold.

In some cases devices may be sent to a trusted third party for repair to be completed.

For more information please see our Privacy Policy.

Acceptance of liability

I will have the system and any required accessories packed in sufficient packing and ready to be collected by courier at the agreed time.

I understand that I will be liable for damages that occur in transit due to inadequate packaging.

If any costs are involved in the repair of your device(s), Smartbox will be in touch before any repairs are carried out.

By submitting this form I confirm I have read, understood and agree with the terms of the repair form.

Acceptance(Required)

I accept the liability for the device(s) I am returning to Smartbox

Our swap-out devices are loaned to people while their own devices are being repaired. They are cleaned and maintained by every person they go to. Please help us keep them in good condition, so that we can continue to help as many people as possible.

I agree that the Smartbox swap out device(s) and all accessories are my responsibility until returned to Smartbox Assistive Technology, and I am responsible for any costs incurred due to damage, loss, or failure to return. I will have the system and accessories packed in sufficient packaging and ready to be collected by courier at the end of the trial period. I understand that I will be liable for damages that occur in transit due to inadequate packaging.

Acceptance(Required)

I accept the liability for the swap out device(s) and accessories.

I accept that a charge may be incurred if the Smartbox swap out device(s), or any accessory, is kept longer than the loan period agreed with Smartbox. The charge will be equivalent to one month’s rental multiplied by the number of months overdue. This charge will be applied at the discretion of Smartbox.

Acceptance(Required)

I accept that late return of my swap out device(s), or any accessory, may incur a charge.

I accept to pay a minimum charge of £120+ shipping, excluding VAT, if the device is not covered under warranty or in Smartcare.

Acceptance(Required)

I accept to pay a minimum charge of £120+ shipping, excluding VAT, if the device is not covered under warranty or in Smartcare.

Permission to contact device provider

When we receive your device back for repair, we record the serial number in our system. If the device was originally purchased by the NHS, we need to inform them that their device has been returned to Smartbox for repair. We will only share the device name, the serial number, and the reported fault. No personal data will be shared with the NHS unless we receive your consent.

NHS service often put coloured labels on the back of the device. Please let us know if your device has one of these stickers and the name of the NHS service.

Tick below to give us permission to contact the provider of your device (NHS Hub, charity etc) if necessary.

Would you like a copy mailed to you?

Enter you email in this box and we will send you a copy

Permission

I give my permission for Smartbox to contact my device provider

Repair enquiry form – UK & Ireland

Collections

Paying for your repair

Courtesy Loan Devices

Your device

Device issues

Your details

Your contact details

Collection address

Collection details

Delivery address

Swap out Device

Summary

Your device:

Your details:

Contact details:

Collection:

Collection contact:

Swap out device

Delivery

Submission

Your Data

Acceptance of liability

Permission to contact device provider