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Repairs in the UK and Ireland


We can collect the device via courier, once the repair form is completed. Packing instructions and a label will be provided.

On the morning of collection, the courier will contact you with details. Please contact them if there are any issues.

Paying for your repair 

SmartCare or warranty-covered faults do not incur any charges.

Unauthorized repairs will result in the device being disposed of or returned to you for a fee of £120.

Repairs out of warranty require a quote and payment/PO before they can be completed and returned.

Courtesy Loan Devices

A Courtesy loan device can be provided, allowing you to transfer data before repair of your faulty device begins.