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How do I connect my email account with Grid 3?

Grid 3 allows you to send and receive email using your existing email account. 

Specific email providers 

Grid 3 supports the most popular email services, however, you will need to follow specific instructions to use them with Grid 3. We have separate articles for each linked below:

Gmail / Google Mail –  How do I connect my Gmail account with Grid 3?

Yahoo –  How do I use my Yahoo account with Grid 3?

iCloud –  How do I connect my iCloud account with Grid 3?

Email Settings in Grid 3 

  1. Browse to the menu bar (three lines, top left corner) and select Settings.
The Grid 3 menu

2. Browse to Accounts on the left hand side and select Email.

The Accounts settings in Grid 3.

3. From the drop-down menu, select the correct email provider for your email account.

The email account options.

4. Follow the configuration instructions for your email account.

IMAP and SMTP accounts

This is for accounts that are not Gmail, Outlook or Yahoo and need to be configured manually.

The IMAP and SMTP settings for email connection.

Some further information will be needed, but these can be found on the support section of your email provider’s website.

IMAP will also need to be enabled for the email account – log in to the account in a browser (outside of Grid 3) and look for this option in your email settings.

In addition to having an email address, username and password you will need: 

  • The server address and ports for incoming and outgoing mail 
  • Security and authentication requirements (whether SSL is required or whether authentication is required for outgoing mail.) 

Once all fields are complete, select Test Connection to verify the settings. 

Note: the older POP email connection is not supported in Grid 3.

Firewall Settings

Domains and ports are shown when configuring email within the software, except when a built-in email service is being used in Grid. 

To receive email the following domains should not be blocked on port 993: 
imap.gmail.com (Gmail) 
imap-mail.outlook.com (Outlook.com/Hotmail) 
imap.mail.yahoo.com (Yahoo!) 

To send email, the following domains should not be blocked on port 587: 
smtp.gmail.com (Gmail) 
smtp-mail.outlook.com (Outlook.com/Hotmail) 
smtp.mail.yahoo.com (Yahoo) 

If you are setting up an email account using IMAP and SMTP settings, please verify the ports specified on the email provider’s website are not being blocked by your firewall.

Additional information 

You may find your email provider requires you to set up two factor authentication and/or an app specific password before you can use Grid 3 to access your emails. Please refer back to your email provider’s instructions on how to set this up for your email account.

Grid 3 uses TLS 1.1 and TLS 1.2 instead of the dated SSL 3.0 and TLS 1.0 security protocols for email. In the event that client and server support TLS 1.1 and 1.2 the connection will use TLS 1.2 because it is the more secure option. 


Last Revision: 14.01.2022